RETURN POLICY

Return and Refund Policy:

At MOSC, we strive to provide our valued customers with the best shopping experience possible. We understand that sometimes you may need to return or exchange an item, and we want to ensure a hassle-free process for you. Please read our Return and Refund Policy carefully to familiarize yourself with our guidelines.

1. Returns:
We accept returns within 3 days of item delivery. To be eligible for a return, the item must be unworn, unwashed, and in its original condition with all tags attached. Please ensure that you keep the original packaging as well. We kindly request that you inspect the item upon delivery and initiate the return process promptly within the specified timeframe. Any item showing signs of wear or damage will not be eligible for a return.

2. Exchanges:
We understand that sometimes you may need to exchange an item for a different size or color. We are pleased to offer an exchange option for eligible items within 3 days of item delivery. The item must be unworn, unwashed, and in its original condition with all tags attached. Please keep the original packaging as well. Exchanges are subject to product availability.

3. Refunds:
We do not provide refunds for returned items. Instead, we offer store credit or an exchange for eligible items within 3 days of item delivery. The item must be unworn, unwashed, and in its original condition with all tags attached. Please note that any item showing signs of wear or damage will not be eligible for a refund.

If there is a fault on our side, we will issue a refund. In such cases, please contact our customer service at customerservice@motherofstarchildren.com to be attended to.

4. Return Process:
To initiate a return or exchange, please follow these steps:
- Contact our customer support team within 3 days of item delivery.
- Provide your order number, the item(s) you wish to return or exchange, and the reason for the return/exchange.
- Our customer support team will guide you through the process and provide you with further instructions.

5. Shipping:
Customers are responsible for the shipping costs associated with returning or exchanging an item unless the return/exchange is due to an error on our part (e.g., incorrect item shipped, damaged item). We recommend using a trackable shipping service for your return/exchange, as we cannot be held responsible for any lost or undelivered packages.

Please note that this Return and Refund Policy applies only to purchases made through our website. If you have any questions or concerns regarding our policy, feel free to contact our customer support team, who will be more than happy to assist you.

By shopping with us, you agree to adhere to the terms and conditions outlined in our Return and Refund Policy.

Last updated: May 2024